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At Matbakh Vibes, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from matbakhvibes.com (the “Site”).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Identity Data: Name, age, and gender.
Contact Data: Billing address, shipping address, email address, and phone number.
Payment Data: We use secure third-party payment processors to handle credit card information. Matbakh Vibes does not store your full card details on our servers.
Preference Data: Your marketing preferences and purchase history (e.g., if you frequently buy our Refrigerator Organizers or Bamboo Essentials).
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
Communicate with you regarding your delivery in the UAE.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our latest kitchen innovations and exclusive "Matbakh Vibe" deals.
Optimize our Site performance to ensure a seamless shopping experience.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
Shopify: We use Shopify to power our online store.
Courier Partners: We share your contact and address details with our local UAE delivery partners to ensure your 2-in-1 Ice Maker or Kitchen Racks arrive safely at your door.
Analytics: We use Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations in the United Arab Emirates.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you are a resident of certain jurisdictions, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We use cookies to enhance your experience. These allow the Site to remember your "cart" items (like the Digital Spoon Scale) and recognize you when you return. You can choose to disable cookies through your browser settings, though it may affect Site functionality.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [Insert Email Address] or by mail using the details provided below:
Matbakh Vibes
Al Qasais Industrial Area, Dubai, United Arab Emirates
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